One month into the Fall 2026 semester at BYU, many students are expressing frustration over ticket access under the new ROC pass system.
Students have faced difficulties using their ROC pass to get into athletic events since the system was changed prior to the start of the semester. It now runs as a points-based system that rewards Olympic sport attendance, giving students a higher chance of receiving football tickets if they attend other Olympic sport games.
Students who do receive a ticket are also assigned their group entry number for the game based on the point system.
Students cannot see how many points they have.
"It is not required to go to Olympic sports to get a ticket to football, but it can increase your chance or improve your group number," the ROC said in an Instagram post announcing the change.
Before, Olympic sport attendance was not tracked, and students did not have to claim a ticket to attend those games. For football and basketball tickets, students had to wait in an online ticket queue, and those who joined the queue the fastest after it opened had the highest chance of getting a ticket.
As a result of the new system, Olympic sport tickets have been claimed and sold out within minutes.
Amelia Smith, a BYU freshman and ROC pass holder, expressed frustration with the system. She said that when she and her friends log in at the assigned time, her account will say that tickets are unavailable, while her friends' accounts have access to tickets.
Although Smith has tried getting volleyball and football tickets at the time the tickets become available, she has had no success in obtaining them.
"The ROC pass should guarantee you a ticket if you have paid the $250," she said.
Benjamin Webb, a BYU senior, has had a ROC pass every year he's been at BYU. He believes the new system should have a way for pass holders to see where they are "in line" in regard to the point system.
"I don't know how many people are in front of me," he said.
With the new point-based system, Webb said he thought he needed to go to an Olympic sport to increase his chances of getting a football ticket. So, he and his friends decided to go to the volleyball match against Pittsburgh.
Webb got on the ticket claim at 2 p.m. the day of the match when the tickets became available. "Sure enough, my roommate next to me gets a ticket, but I don't get a ticket," he said.
For the next four hours, he stayed on the website trying to get a ticket and finally got one after the match had begun.
"The biggest issue for me is not necessarily that I have to do this for this whole system. It's more of how they went about telling everyone about the system," Webb said.
The ROC board and BYU Ticket Office declined to comment on the new ROC pass system.