I am writing in response to the e-mail sent by the Academic Advisement department concerning ABC reports. It states that an ABC report will no longer be mailed to students.
The only remaining student access to ABC reports is through AIM. However, as the e-mail states, “[AIM] access to ABC reports is inconsistent” (i.e. it doesn’t always work), but we are still “encouraged” to use it.
According to BYU’s official webpage, there are 32,212 registered students and only 37 kiosks on campus (the kiosks being the only locations where you can “inconsistently” view your ABC report). So, if all the students actually wanted a copy of their ABC reports (as students have been known to do), they would have to wait in line with 870 other people.
Granted that the entire student body would not attempt to get their ABC reports on the same day, but expect a long wait anyway (as if there wasn’t one already). After waiting in line, have your pen and paper ready, because you cannot print anything from the kiosks! To quote the administration’s e-mail once again, “this is a perplexing and frustrating problem” indeed! This is not a new problem. AIM has been “inconsistent” and unavailable to students since the Christmas break. Previously AIM was available at all computer labs and even from home-based computers with Internet access. It is now available only at the 37 on-campus kiosks.
Don’t get me wrong, I work in a computer lab on campus, and understand the nature of the problems which BYU is experiencing. However, forcing students to rely more heavily on an overburdened, broken, “inconsistent” system is not the responsible course of action for the administration to take. Until AIM is up and running smoothly, we should continue to receive printed ABC reports in the mail.