BYU experienced a campus-wide Internet outage for about four hours on Tuesday, March 30. It was caused by a hardware failure in the main campus firewall. The outage required a replacement of several failed components found within the firewall.
The main campus firewall provides basic network addressing along with protection from all types of cyber attacks. The system thus goes through multiple failures when the firewall malfunctions.
University Communications spokesman Carri Jenkins said there were several specialists on the issue to help resolve it as soon as possible.
“From the initial signs of the outage, until well after its resolution, the problem was being addressed by a team of OIT network engineers, equipment manufacturers, third party engineers and others,” Jenkins said.