Letter: Shriveling service

102

What happened to customer service?

I would gladly pay a little more tuition if it meant all campus employees were sent through a customer service training course.

I’m tired of standing at a counter and waiting for the department secretaries to finish their texts or to stop talking to each other before acknowledging me, and then acting put-off about asking them to do something they’re being paid by the hour to do anyway.

It’s not just my department either — it’s campus wide: from services in the Wilk or HBLL to my department and its supporting labs.

Campus employment is a privilege. Cut the chit-chat and do your job.

Bradley Baggs
Sandy

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