In crucial conversations, the first 30 seconds are critical; how they are handled can determine the outcome of a confrontation, job or relationship.
In these conversations, “your first few words establish the tone for everything,” said Kerry Patterson, the chief development officer of VitalSmarts and a best-selling co-author who shared tips on handling important confrontations with an Education Week class on Thursday.
In addition to being crucial, Patterson said, the first half minute of these conversations can be hazardous, as well.
“If you’re upset, it’s easy to go wrong,” he said. “You’re often on your worst behavior.”
If a crucial conversation goes wrong, not only can the problem at hand go unsolved; relationships may be damaged as well. Every one of these conversations has the potential for disaster, he said.